The increasing need for body-pampered relaxation is best met with a soul-full spa, says NEIL ORVAY, Chief Executive Officer of Asia Spa and Wellness Ltd. By JOYCE TSUI.
Neil Orvay: “Our massage therapists bring to the industry a rich mix of techniques, product knowledge and the fine art of pampering, not to mention an innate knowledge of relaxation.”
Of all the spas in Hong Kong few did good on delivering quality products, techniques, relaxing atmosphere and skin care all at once. Established in 2002 Sense of Touch has been a market leader in the spa industry with its seventh location opening last week while the rest of the six prime locations are striving in Hong Kong.
“We are committed to creating a beautiful experience to our customers, from spa treatments to skin care products, every product or service we offer are opportunities to win their hearts,” says Neil Orvay, Chief Executive Officer of Asia Spa and Wellness Limited.
“We work as a family, not as business partners with one goal in mind: to offer excellent services in reasonable prices – we ensure the best value for money.”
Trust is in its Name
For a spa lover finding the right spa brand is like beginning a new relationship. The future is built on mutual admiration, trust and deep sense of understanding. Excelled at pleasing and satisfying the increased demand for Asia’s most discerning market, Sense of Touch is without a doubt the market leader on spa treatments as Orvay explained, “anticipating what the customer wants and exceeding the expectations are at the core of our mission. Our massage therapists bring to the industry a rich mix of techniques, product knowledge and the fine art of pampering, not to mention an innate knowledge of relaxation. We deliver trust to our customers through our services, and deep down they know we will still be there and continue our operations.”
Better Value Delivered
“For all the years we have been through shifts in the market and the only one thing we haven’t changed is the focus on quality service. Take the case of complaints for example, although they are rare but few people realise the values of complains. We take them as opportunities as 9 out of 10 times they become our regular customers once their concerns are properly answered.
“In terms of our staff, all our staff have the direct access to the management executives and so do our customers. We work as a family, not as business partners with one goal in mind: to offer excellent services in reasonable prices – we ensure the best value for money.”
The Future Ahead
“Our client base works perfectly for business expansion. We operate based on mutual trust and it gains us with the reputation and thereby the market leadership we have today. Business expansion has always been about give-before-youtake,” concludes Orvay.
For additional information please visit www.senseoftouch.com.hk
Hong Kong’s Business Leaders share market and interest intelligence in the pages of HKMVC 2017