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The Soul of Hospitality in the Heart of Macau

Awash with bling, Macau’s new casinos boast dream hotels – rooms and suites that dare the imagination. Standing tall in a niche of its own is the uncompromising Mandarin Oriental, ...

Beyond the Five Star Guest Experience

Location and luxury are just two of the many reasons business and leisure guests re-book The Landmark Mandarin Oriental, Hong Kong. General Manager JILL GOH reveals a few of the ho...

Dying Soul in a Beating Heart?

While the mad rush is well and truly on for the internet-driven entertainment dollar now more than ever, hotels and restaurants are thrashing about wildly in the quicksand of reali...

Mr. Hospitality!

Re-engineering the Global Hospitality Industry. When owners, general managers, investors want an unbiased opinion on the quality of guest experience their hotels truly provide, th...