Ever the gentleman, Greaves is no stranger to tough competition. His mettle tried and tested in far tougher waters, he knows a good fight when he sees one. <\/span><\/p>\n \u201cThe simple fact is that the consumer has wider choice. More hotels are joining the luxury segment and thanks to the Internet the market is growing in sophistication. Today\u2019s guest is more selective than ever and has every right to be. So, while it is clear as day, this direction the market is heading in, it is up to the best of us (hospitality trade) to compete.\u201d<\/span><\/p>\n \u201cTeamwork is the cohesive answer simply because today, a hotel cannot afford to exceed expectations in patches. There has to be uniformity in quality simply because the guest is looking for a holistic experience. To do this, you need to offer competitive quality across all key areas of service from check-in to checkout. You have to provide guests with that \u2018wow\u2019 factor across all your offerings be it at your restaurants, lounges, bars, room service, spa, pool facilities etc. Moreover, you have to serve up all this with human care, engaging with the guests and creating authentic emotional connections\u201d explains Greaves.<\/span><\/p>\n \u201cTo achieve this in this competitive day, you have to inspire, motivate and retain good, passionate people and you can\u2019t just do it by throwing more money at quality people, simply because it isn\u2019t the right way and good people are motivated by factors more than just money.\u201d<\/span><\/p>\n \u201cJust as you have to create a magical or unforgettable experience for the guest to want to return or recommend your hotel, you\u2019ve got to create a progressive, warm, enjoyable, prospective platform for your staff to enjoy. The happier the staff, the more satisfied the guest, it\u2019s that simple.\u201d <\/span><\/p>\n Grand Hyatt Shanghai is a landmark five-star address in the centre of Lujiazui business and financial area, and crowns the prestigious 88-storey Jinmao Tower right in the heart of Shanghai. <\/span><\/p>\n Occupying the 53rd to 87th floors, Grand Hyatt Shanghai features 555 rooms surrounding a spectacular 33-storey atrium.<\/span><\/p>\n It also boasts 11 restaurants and bars, including Club Jin Mao Shanghainese restaurant, award-winning dining destination ON56, and Cloud 9 Sky Lounge, one No Challenge is Too Great! GRAND HYATT SHANGHAI RICHARD GREAVES takes the helm as General Manager, Grand Hyatt Shanghai at an interesting time in the hotel\u2019s history. His mandate is to take this iconic hotel that much closer to the heart of a growing discerning luxury leisure and M.I.C.E market. Richard Greaves: \u201cCompetition in the luxury hotel segment is at fever pitch with every aspect of hospitality coming under intense scrutiny by the increasingly aware guest. There is no room for complacency if you wish to stay a market leader.\u201d of Shanghai\u2019s finest bars with spectacular stunning views of the Shanghai Bund and Pudong skyline from 53rd to 87th floors.<\/span><\/p>\n \u201cWe are a favourite with the M.I.C.E market thanks to our extensive event and conference facilities which include a Grand Ballroom for 1,200 people, a Crystal Ballroom and 13 meeting rooms. Club Oasis features a spa, health club and Sky Pool on the 57th floor,\u201d says Greaves, adding that the luxury leisure market too favours this iconic hotel.<\/span><\/p>\n \u201cLocated in the prosperous Pudong business and entertainment district, we are just ten minutes from The Bund and Yuyuan Gardens, approximately 30 minutes\u2019 drive from Shanghai Hongqiao International Airport and 45 minutes from Pudong International Airport. <\/span><\/p>\n \u201cWe offer guests the whole package, including dramatic architecture, innovative dining options, state-of-the-art technology, spa and fitness centers and comprehensive business and meeting facilities appropriate for corporate meetings and social gatherings of all sizes.<\/span><\/p>\n \u201cUnique about our hotel is the fact that our spacious rooms overlook the picturesque skyline of beautiful Shanghai and feature contemporary art deco touches combined with traditional Chinese imagery,\u201d says Greaves.<\/span><\/p>\n The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite.<\/span><\/p>\n Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. <\/span><\/p>\n \u201cIt is all about keeping your guests comfortable and satisfying their needs. If this means putting on the table a little extra, then it is worth doing if you are in this business for the long haul.\u201d<\/span><\/p>\n An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d\u2019oeurves, and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests. <\/span><\/p>\n Located on lobby level 54, the hotel\u2019s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping.<\/span><\/p>\n To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt\u2019s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the Sky Pool while enjoying the breathtaking panorama of the Shanghai skyline.<\/span><\/p>\nPath Ahead <\/span><\/h3>\n
Next Step Up <\/span><\/h3>\n
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<\/p>\nComfort First <\/span><\/h3>\n
Gastronomic Delights <\/span><\/h3>\n