\u201cSpeed, efficiency and value are paramount as business and leisure travellers are growing increasingly spoilt for choice. No longer is the market exclusively the preserve of the big boys. Today, smaller, more flexible travel companies with stronger connections are making inroads into the hearts of travellers and reaping rich referral business,\u201d says Chan. <\/span><\/p>\n \u201cI run my company from a customer\u2019s point of view and that\u2019s the difference in the quality of service I provide my customers with. Commitment to differentiation is vital and to that end, I have struck strategic deals with very select travel partners in our key markets like Korea, Malaysia, Thailand & Taiwan with a view to providing our Hong Kong travellers with as perfect a trip as possible. We provide quality, up-to-date information on the possibilities, tailor-make travel packages and deliver on our promises.\u201d<\/span><\/p>\n \u201cWe have always served the individual as well as corporate market but over recent years we\u2019ve seen a slow and steady growth in incentive travel. Companies are looking to reward their employees with unforgettable holidays and we are the one-stop-shop they have begun to rely on. We have earned a reputation as a specialty service provider with a focus on delivering the \u2018wow\u2019 factor.<\/span><\/p>\n \u201cOur website and facebook page have grown in popularity and we are today, the travel agent of choice where it comes to Korea and Thailand. Our customers tend to want to travel for the cultural experience which includes tasting the cuisine of the destination, experiencing the unique factors of that country, be it a native flower or animal, visiting iconic buildings and religious places and points of natural beauty.\u201d<\/span><\/p>\nWill-do Attitude <\/span><\/h3>\n
New Markets <\/span><\/h3>\n
Reputation Matters <\/span><\/h3>\n
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\u201cSustaining quality is the biggest challenge in this business and today you cannot afford to displease a single customer. You have to realize that the travelling public has expectations that have to be exceeded only then can you get repeat and referral business. Today, travel agents have to appreciate the power of the internet and how holiday makers\u2019 photographs can become your best advertisers. Great holiday photos on social media bring in quality enquiries and very often translate to new business. This is our experience on a daily basis.<\/span><\/p>\n