{"id":1680,"date":"2017-01-05T10:00:22","date_gmt":"2017-01-05T02:00:22","guid":{"rendered":"http:\/\/hkmvc.mediazone.com.hk\/?p=1680"},"modified":"2017-10-06T03:56:26","modified_gmt":"2017-10-06T03:56:26","slug":"quality-of-service-is-saving-grace-for-travel-trade-holiday-world-tours-ltd","status":"publish","type":"post","link":"https:\/\/www.mediazone.com.hk\/hkmvc\/2017\/01\/05\/quality-of-service-is-saving-grace-for-travel-trade-holiday-world-tours-ltd\/","title":{"rendered":"Quality of Service is Saving Grace for Travel Trade | HOLIDAY WORLD TOURS LTD"},"content":{"rendered":"<h2>Local business is the only way forward as competition increases and the market favours online bookings, says LEUNG YIU LAM PAUL of Holiday World Tours Ltd.<\/h2>\n<hr \/>\n<p><span style=\"color: #000000;\">Hong Kong\u2019s travel trade faces insurmountable challenges as the market grows increasingly discerning thanks to the Internet. Travellers shopping online for best deals, though, are often disappointed simply because holidaying is a personal choice and nothing replaces the human touch. <\/span><\/p>\n<p><span style=\"color: #000000;\">So, the travel agent will not vanish into oblivion but the fight for market share will not be easy. <\/span><\/p>\n<p><span style=\"color: #000000;\">For Paul Leung, managing director of Holiday World Tours Ltd, the path ahead will be clear of the trade learns to adapt. <\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cWe are in an era of change and every business has to adapt and re-invent itself. Differentiation and specialization is the need of the hour.\u201d<\/span><\/p>\n<h3><span style=\"color: #000000;\">Multi-Destination <\/span><\/h3>\n<p><span style=\"color: #000000;\">Offers During the 80\/90 the Hong Kong inbound market was mainly Japan and US. During that time China\u2019s tourism industry started to open and welcome visitors. <\/span><\/p>\n<p><span style=\"color: #000000;\">I took this opportunity to develop the S.E. Asia market and Taiwan, offering them trips to Hong Kong before they visit China. In 2000, India\u2019s economy grew and the inbound business started so I began to handle the India market,\u201d Leung says. <\/span><\/p>\n<p><span style=\"color: #000000;\">Over the last 10 years our inbound market grew rapidly due Hong Kong opening many theme parks (such as Disney Park, Cable Car 360 and Ocean Park). <\/span><\/p>\n<p><span style=\"color: #000000;\">We operate many sightseeing tour to those places. Also we work out multi-destination program offer to our market. i.e. to visit Hong Kong and to visit Macau and China in one trip.\u201d<\/span><\/p>\n<h3><span style=\"color: #000000;\">Full Service <\/span><\/h3>\n<p><span style=\"color: #000000;\">\u201cWe are a full service agent. We not only provide hotel accommodation, but transfer and tours also as we own a fleet of buses and vehicles. We operate our sightseeing tours such as city tour\/ night tour\/theme park visit. From time to time we modify our sightseeing spot and itinerary to match the different markets,\u201d says Leung.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cOTA is a big obstacle to our market, now many clients want to work on \u2018on-line\u2019 and they book direct to hotels and our suppliers. Hence we are working to enhance our on-line system.\u201d<\/span><\/p>\n<h3><span style=\"color: #000000;\">People First <\/span><\/h3>\n<p><span style=\"color: #000000;\">\u201cOur idea of service is to put people and systems in place where the customer experiences a certain level of satisfaction. We are forging partnerships with hotels and other places of interest to ensure our customers can avail of a one-stop-shop when they come to us. I firmly believe that customer retention should be a top priority for the industry. We must have a solutions approach and face issues with a view to solving our difficulties, adapting to market reality and marching ahead. The travel trade has long since been a conventional one but the markets are moving with lightening speed. We have either to shape up or ship out. We should look at this as a challenge and rise to it,\u201d concludes Leung.<\/span><\/p>\n<p><span style=\"color: #000000;\">For additional information, please visit <a style=\"color: #000000;\" href=\"http:\/\/www.holidayworld.com.hk\" target=\"_blank\" rel=\"noopener\"><strong>www.holidayworld.com.hk<\/strong><\/a><\/span><\/p>\n<hr \/>\n<p>Hong Kong\u2019s Business Leaders share market and interest intelligence in the pages of HKMVC 2017<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Local business is the only way forward as competition increases and the market favours online bookings, says LEUNG YIU LAM PAUL of Holiday World Tours Ltd. Hong Kong\u2019s travel trade faces insurmountable challenges as the market grows increasingly discerning thanks to the Internet. Travellers shopping online for best deals, though, are often disappointed simply because [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1681,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[120,58,216],"tags":[],"class_list":["post-1680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hkmvc-2017","category-hkmvc-awards","category-travel","dropcap-y","no-lazy-placeholder"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quality of Service is Saving Grace for Travel Trade | HOLIDAY WORLD TOURS LTD - Mediazone&#039;s Hong Kong&#039;s Most Valuable Companies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mediazone.com.hk\/hkmvc\/2017\/01\/05\/quality-of-service-is-saving-grace-for-travel-trade-holiday-world-tours-ltd\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality of Service is Saving Grace for Travel Trade | HOLIDAY WORLD TOURS LTD - Mediazone&#039;s Hong Kong&#039;s Most Valuable Companies\" \/>\n<meta property=\"og:description\" content=\"Local business is the only way forward as competition increases and the market favours online bookings, says LEUNG YIU LAM PAUL of Holiday World Tours Ltd. 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