For business, at least you make a good choice when you pick the InterContinental Sydney. Blessed with location it sits in the cultural end of Sydney, just footsteps from the famous Sydney Opera House and Royal Botanic Gardens, the Royal Botanic Gardens, Circular Quay ferry services and a short distance from iconic Sydney must-see\u2019s such as Harry\u2019s Caf\u00e9 de Wheels, The Rocks precinct and Darling Harbour for high-end shopping and sightseeing. <\/span><\/p>\n The building itself is a jewel in the city\u2019s architectural landscape offering more than 500 guest rooms and well appointed suites. A central feature remains its old elevators that house the charm of yesteryear. Otherwise, the hotel seems well in step with the times, making it a good choice for the business traveller.\u00a0<\/span><\/p>\n Veteran hotelier Joerg Boeckeler is the hotel\u2019s general manager. Upbeat on the hotel\u2019s prospects for a growing market, he is also aware of the challenges ahead. \u201cCustomer demographics show the market is growing younger and more value-orientated. Then again you have increasing competition from new hotels offering attractive deals. Internet savvy customers are spoilt for choice and the only way forward is to offer unbeatable customer experience. You can\u2019t afford to rest on your laurels and take market growth for granted. You have to work hard at expanding your market share and making your product more profitable.\u201d<\/span><\/p>\n Boeckeler is spot on there. The hospitality landscape of Sydney is changing and the luxury market is under threat from trendy new brands that are less staid and serve up an enviable range of packages at competitive prices. Top tier Asian companies too are used to a certain type of personalized service that Australian hotels don\u2019t traditionally offer. If luxury hotels are to thrive there is little choice but to exceed the expectations of their Asian customers. <\/span><\/p>\n Boeckler knows this of course but he also knows the constraints he is under. Yet, he is jolly. Happy to make the best of what he has he run his merry ship with admirable zeal. \u201cI think, at the end of the day, the quality of service we offer is a reflection of our abilities. Hospitality is what the customer expects not what you can deliver.\u201d <\/span><\/p>\nCustomer Experience <\/span><\/h3>\n
Life\u2019s Like That <\/span><\/h3>\n