{"id":5198,"date":"2014-12-28T08:53:01","date_gmt":"2014-12-28T08:53:01","guid":{"rendered":"http:\/\/www.mediazone.com.hk\/hkmvc\/?p=5198"},"modified":"2017-10-17T04:24:43","modified_gmt":"2017-10-17T04:24:43","slug":"the-worlds-best-hotel-general-manager-2015","status":"publish","type":"post","link":"https:\/\/www.mediazone.com.hk\/hkmvc\/2014\/12\/28\/the-worlds-best-hotel-general-manager-2015\/","title":{"rendered":"THE WORLD\u2019S BEST HOTEL GENERAL MANAGER 2015"},"content":{"rendered":"

KING of HEARTS<\/h1>\n

Loved and respected for his professional expertise, energetic \u2018can-do\u2019 attitude, attention to detail and near-fanatic commitment to creating the \u2018best-ever\u2019 guest experience, French hospitality maestro M. PIERRE BARTHES is a boon to the trade and market alike. We present a curtain raiser to the World\u2019s Best Hotel General Manager 2015.<\/h2>\n
\n

\"\"<\/h3>\n

What Magic Moves This Man of Miracles?<\/h3>\n

t isn\u2019t hard to uncover praise of Pierre Barthes, our selection for the title of World\u2019s Best Hotel General Manager 2015. Social networks from Linkedin to Facebook carry glowing tributes while travel sites like TripAdvisor follow the admirable quality of hotels that Barthes has managed.<\/p>\n

Thought and spoken well of by the travel trade, leaders of the private and public sector and of course colleagues who have served with him, Barthes\u2019 real crowing glory comes from the God of all hospitality \u2013 THE GUEST!<\/p>\n

\u201cYou know when he\u2019s the General Manager of a hotel simply because everything is as it should be. Perfection in terms of product and service is spot on. He amplifies the meaning of the famed Mandarin Oriental service, whereas others have yet to achieve the standards he\u2019s set,\u201d says one long-term fan and admirer.<\/p>\n

\u201cHospitality flows in his veins and coupled with his deft handling of people Pierre is an all-round value proposition for any owner,\u201d remarks a fellow General Manager.<\/p>\n

\u201cPierre reaches across all cultural barriers, has an instinct for talent, has the patience to train and work with all levels of employees. He can deal with adversity and copes well with crises,\u201d says another Pierre Barthes fan and loyal guest who first got to enjoy and experience his style of management in Macau.<\/p>\n

Just Who is Pierre Barthes?<\/h3>\n

\u201cMr. Barthes cares for the little people, that\u2019s what we remember him for,\u201d\u00a0is probably one of the best tributes from two reception staff (2004) at the Mandarin Oriental Macau (now the Grand Lapa).<\/p>\n

\u201cHe leads by example. He teaches us how to find solutions and not just depend on others to fix our problems,\u201d says a former colleague (1998) from Barthes\u2019 days in Hawaii.<\/p>\n

Barthes is still remembered fondly in San Francisco (2000) who describe him as an \u2018energetic go-getter\u2019 and always one to be relied upon.<\/p>\n

In New York (2004), Barthes\u2019 pragmatic approach to management remains a benchmark. Former colleagues recount his management style proudly describing him as \u201cpossessing an infectious enthusiasm.\u201d<\/p>\n

The Mandarin Oriental in Kuala Lumpur (2010) also entrusted to Barthes remains in awe of his high professional standards. \u201cWhile he trusts his team\u2019s judgment, he tests regularly for consistency and that\u2019s taught us a lot about guests\u2019 expectations says a manager from the food & beverage department.<\/p>\n

\u201cHe wants perfection in everything, from the spa to the restaurants, to the\u00a0gym to the ballroom. He has that knack of being liked, admired and feared at the same time so I guess that\u2019s a gift few general managers can claim,\u201d says a front office manager, of the talented M. Barthes.<\/p>\n

In Beijing, Barthes is remembered for his crises handling talent.<\/p>\n

Perhaps one of the better references comes from his colleague at the Mandarin Oriental, Pudong, Shanghai, China.<\/p>\n

\u201cPierre maintains the highest level of customer focus and thinks from the customer\u2019s perspective. He rightly holds his team and individuals responsible and accountable for their and the hotels\u2019 performance and pushes for improved performance. He is results-oriented and driven. He strives relentlessly for superior outcomes and continuously reviews business practices in order to improve productivity, quality and efficiency,\u201d says a manager at the MO, Pudong, Shanghai.<\/p>\n

Also proud to have served with him at the MO in Macau, a communications colleague says: \u201cPierre Barthes provided the best example of gracious hospitality with his deep knowledge of Mandarin Oriental culture as well as extraordinary commitment to ensuring impeccable service standards.\u201d<\/p>\n

From an MOHG Human Resources official we hear: \u201cPierre Barthes is a strong visionary leader who understands the requirements of his customers and employees very well. He has a strong focus on delivering superior service standards and a true luxury experience. Pierre is well respected by those who work for him.\u201d<\/p>\n

But, the greatest tribute perhaps comes from the most unlikely source\u00a0\u2013 a girl who serves at the hotel\u2019s cake shop. \u201cMr. Barthes is Chinese inside and French outside.\u201d What greater tribute can a foreign GM enjoy than one that clearly suggests his arrival in the hearts of the people he serves?<\/p>\n

\"\"<\/p>\n

\u201cEvery single part of a hotel is an offering you make to your guest who for all intents and purposes is your real boss. No act of heartfelt service is below a good hotel manager who is unafraid of leading by example.\u201d \u2014 M. Pierre Barthes<\/span><\/p><\/blockquote>\n

Friends & Admirers<\/h3>\n

Few general managers impact such high profile guests like actresses and business tycoons as Barthes does. Of his style of management entrepreneur par excellence Dato Farah Khan, founder and president of Malaysia\u2019s leading luxury retailer The Melium Group says: \u201cI have been a regular client of the Mandarin Oriental Kuala Lumpur for years. I have had the pleasure to personally experience one of the most dedicated, hardworking, decisive, attentive GMs I have ever met. He lives and breathes his brand not just for his hotel but always recommending other Mandarin Oriental sites around the world. I wish him the best of success as he truly deserves it.\u201d<\/p>\n

Adored silver screen icon and actress Michelle Yeoh says: \u201cPierre is simply the best! He is a hotelier who loves his work and all who come his way. Charming as he is impeccable in every way, his thoughtfulness always keeps homesickness at bay.\u201d<\/p>\n

The Secret\u2019s Simple, Really<\/h3>\n

So, what\u2019s the secret, pray tell, we ask.<\/p>\n

\u201cThere is no secret. I guess I got this quest for perfection from my parents. They kept going on about giving the tiniest job more than your best so it became a habit. Yes, I am a perfectionist but it isn\u2019t about \u2018me\u2019. It\u2019s about creating bespoke service that surprises and touches the hearts and emotions of the guests. I want my hotel staff to be a family you want to come home to. Nothing less. Absolutely, nothing less!<\/p>\n

\u201cTo me it\u2019s all about authenticity. They say a crisp croissant tastes special on the streets of Paris. Does it really? Yes, it does because it\u2019s an awesome feeling to enjoy the crispiness of a freshly baked croissant or baguette in the heart of France. It\u2019s warm, it\u2019s exciting, it\u2019s sexy!<\/p>\n

\u201cEvery single part of a hotel is an offering you make to your guest who for all intents and purposes is your real boss. He\/she is the reason you are\u00a0employed. I say, put your best foot forward because doing our best is a reflection of our ability.\u201d<\/p>\n

\u201cYes, the light bulb incident,\u201d Barthes recalls. As GM of the Mandarin Oriental, Kuala Lumpur in 2012, Barthes abruptly interrupted a media interview to draw his staff\u2019s attention to one single broken light bulb that he spotted high above in the galaxy of lights that lit up the lofty ceiling. He then continued with the interview as if nothing had happened. It lives on as testimony to Barthes\u2019 \u201cfix-it-right-now\u201d style of management.<\/p>\n

\u201cNow, is always the best time to right a wrong. Don\u2019t wait.\u201d<\/p>\n

Ever the modest professional Barthes credits many sterling professionals who have influenced his work. \u201cI\u2019ve been fortunate to have served with remarkable hotelier Didier Le Calvez who was my first \u2018hotel\u2019 boss as Food & Beverage Director at the Westin Galleria Dallas and now manages Le Bristol in Paris.<\/p>\n

\u201cAnother towering figure in my career remains Jim Treadway who was my GM in Hawaii. He went on to become the President of Westin Hotels & Resorts.<\/p>\n

\u201cOf course, another inspirational figure who has hugely influenced my career is Edouard Ettedgui Group Chief Executive of Mandarin Oriental. For his guidance, trust and for standing by me in some of my darkest moments I will forever be grateful. He is an extraordinary professional from whom I continue to learn.<\/p>\n

\u201cI also learnt much from Wolfgang Hultner, former CEO of the Mandarin Oriental in the Americas. During his ten years as CEO Wolfgang opened corporate offices in San Francisco and New York, and was responsible for opening six new Mandarin Oriental hotels in the US and Mexico and for various hotel acquisitions. He is a remarkable professional and it was an honour serving with him,\u201d says Barthes.<\/p>\n

\u201cI also admired Todd Lapidus (founder and president of C3) for his distinguished international career in strategy, service innovation, vision, mission, brand architecture and process improvement. Todd has spent 30 years successfully translating this insight into innovative improvements for clients on four continents. I admire his work greatly.<\/p>\n

\u201cNicholas Clayton, my Group Operations Director when I moved to Macau was immensely motivational and appreciative of my efforts to improve the reliability of our company\u2019s service standards (L.Q.E.). He appreciated my passion in moving our organisation from \u2018good-to-great\u2019.\u201d<\/p>\n

\u201cOne man alone cannot produce that all-encompassing essence, that rich fragrance. You need a team of professionals that share your vision. Together, we can create a magnificent life for both, our guests and ourselves.\u201d \u2014 Pierre Barthes The World\u2019s Best Hotel General Manager 2015.<\/span><\/p><\/blockquote>\n

The Power of Love<\/h3>\n

At the seat of true hospitality is the spirit of love for one\u2019s fellow human being, says Pierre Barthes. \u201cI guess I get that love of hospitality from France \u2013 a country that is world famous for its iconic hotels, spotless silver service and spirit of customer care.\u201d<\/p>\n

\u201cHospitality provides people with that comfort that\u2019s growing so scarce in today\u2019s world. But one man alone cannot produce that all-encompassing essence, that rich fragrance. You need a team of professionals that share your vision. Together, we can create a magnificent life for both, our guests and ourselves.\u201d says Barthes reminding us of that song made famous by Belgian singer Jacques Brel.<\/p>\n

The song Quand on n\u2019a que l\u2019amour touches on the power of love to transform not only personal relationships, but also individual and societal experience:<\/p>\n

Parole de Quand On N\u2019a Que L\u2019amour: <\/strong><\/p>\n

Quand on n\u2019a que l\u2019amour
\nA s\u2019offrir en partage
\nAu jour du grand voyage
\nQu\u2019est notre grand amour<\/p>\n

Quand on n\u2019a que l\u2019amour
\nMon amour toi et moi
\nPour qu\u2019\u00e9clatent de joie
\nChaque heure et chaque jour<\/p>\n

Quand on n\u2019a que l\u2019amour
\nPour vivre nos promesses
\nSans nulle autre richesse
\nQue d\u2019y croire toujours<\/p>\n

Quand on n\u2019a que l\u2019amour
\nPour meubler de merveilles
\nEt couvrir de soleil
\nLa laideur des faubourgs<\/p>\n

Quand on n\u2019a que l\u2019amour
\nPour unique raison
\nPour unique chanson
\nEt unique secours<\/p>\n

Quand on n\u2019a que l\u2019amour
\nPour habiller matin
\nPauvres et malandrins
\nDe manteaux de velours<\/p>\n

Quand on n\u2019a que l\u2019amour
\nA offrir en pri\u00e8re
\nPour les maux de la terre
\nEn simple troubadour<\/p>\n

Quand on n\u2019a que l\u2019amour
\nA offrir \u00e0 ceux-l\u00e0
\nDont l\u2019unique combat
\nEst de chercher le jour<\/p>\n

Quand on n\u2019a que l\u2019amour
\nPour tracer un chemin
\nEt forcer le destin
\nA chaque carrefour<\/p>\n

Quand on n\u2019a que l\u2019amour
\nPour parler aux canons
\nEt rien qu\u2019une chanson
\nPour convaincre un tambour<\/p>\n

Alors sans avoir rien
\nQue la force d\u2019aimer
\nNous aurons dans nos mains,
\nAmis le monde entire<\/p>\n

\"\"<\/p>\n

The Mediazone Group of Publications along with the French community, fans of the Mandarin Oriental Group and admirers of M. Pierre Barthes take this opportunity to salute this humble artisan of unmatched hospitality who joined the Group on July 20, 1998, and today completes 16 years of devotion to his brand and many more of service to us all.<\/p>\n

\n

The Mediazone Group wishes to thank the following editors\/researchers\/stylists\/reporters\/writers and photographers for their invaluable contribution to this project. Dominique Albuquerque (U.S.A), Richard R. Dawkins (Brussels), Sam Fowler (U.K). Christian Lacoix (France), Jemma Watson (Macau), Jerone Chin (Hong Kong) Raphael Oliver (China) Julius Zhou (China).<\/p>\n","protected":false},"excerpt":{"rendered":"

KING of HEARTS Loved and respected for his professional expertise, energetic \u2018can-do\u2019 attitude, attention to detail and near-fanatic commitment to creating the \u2018best-ever\u2019 guest experience, French hospitality maestro M. PIERRE BARTHES is a boon to the trade and market alike. We present a curtain raiser to the World\u2019s Best Hotel General Manager 2015. What Magic […]<\/p>\n","protected":false},"author":1,"featured_media":5199,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[365,80],"tags":[81,83],"class_list":["post-5198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hkmvc-2015","category-hospitality","tag-hotel","tag-travel","dropcap-y","no-lazy-placeholder"],"yoast_head":"\nTHE WORLD\u2019S BEST HOTEL GENERAL MANAGER 2015 - Mediazone's Hong Kong's Most Valuable Companies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mediazone.com.hk\/hkmvc\/2014\/12\/28\/the-worlds-best-hotel-general-manager-2015\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"THE WORLD\u2019S BEST HOTEL GENERAL MANAGER 2015 - Mediazone's Hong Kong's Most Valuable Companies\" \/>\n<meta property=\"og:description\" content=\"KING of HEARTS Loved and respected for his professional expertise, energetic \u2018can-do\u2019 attitude, attention to detail and near-fanatic commitment to creating the \u2018best-ever\u2019 guest experience, French hospitality maestro M. 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PIERRE BARTHES is a boon to the trade and market alike. We present a curtain raiser to the World\u2019s Best Hotel General Manager 2015. 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