{"id":6071,"date":"2018-05-09T14:20:01","date_gmt":"2018-05-09T06:20:01","guid":{"rendered":"http:\/\/www.mediazone.com.hk\/hkmvc\/?p=6071"},"modified":"2018-05-16T10:30:00","modified_gmt":"2018-05-16T02:30:00","slug":"thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd","status":"publish","type":"post","link":"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/","title":{"rendered":"Thinking as a Customer is the Key to Success | KSY SPECIALITY LTD"},"content":{"rendered":"<h2 class=\"p2\">Serving Asia\u2019s most discerning market, KSY SPECIALITY LTD looks beyond\u00a0traditional products and customer service axioms. Its dynamic Chief Executive AGNES KOON talks about the future.<\/h2>\n<hr \/>\n<p>Ko Ying, founder and director of KSY Speciality Ltd, retired in 1992 from Asia Insurance Company Ltd as General Manager. He set up this broking company specialized in Jewellers\u2019 Block Insurance for wholesalers, retailers and manufactures of jewellery business.<\/p>\n<p class=\"p3\">Agnes Koon retired from Falcon Insurance Company (Hong Kong) Ltd as Director and Chief Operating Officer in 2010.<\/p>\n<p class=\"p3\">She was a founding member of Falcon Insurance in 1998, a Canadian based insurer with parent of Fairfax Financial Holdings Ltd (listed on NY and Toronto Stock Exchange with 20,000 employees world-wide).<\/p>\n<p class=\"p3\">When Koon retired from Falcon Insurance, she has already been closely involved with a number of NGOs in charitable work. She wanted to retire as an employee but had no intention of retiring from the community.<\/p>\n<p class=\"p3\">She has a strong passion to contribute to develop the insurance industry and to help the insured public with her professional expertise in insurance and profound knowledge.<\/p>\n<p class=\"p3\">In order to continue her charitable work, Koon decided (in 2010) to invest into KSY and be its Chief Executive. She wants to control her time allocation.<\/p>\n<p class=\"p2\">KSY specializes in:<\/p>\n<ul>\n<li>Special Insurances \u2013 Jewellers\u2019 Block, Personal Jewellery, Fine Art Collection and Museum All Risks.<\/li>\n<li>Being coverholder for Lloyd\u2019s in Specie Insurance<\/li>\n<li>Accident &amp; Medical Insurances \u2013 both Group &amp; Individual Medical, Critical Illness, Personal Accident &amp; Life insurances<\/li>\n<li>Professional &amp; Product Liability for selected industries<\/li>\n<li>Marine cargo &amp; forwarders insurances<\/li>\n<\/ul>\n<blockquote>\n<h3 class=\"p2\"><span style=\"color: #800000;\">\u201cWe always develop new\u00a0platforms to cater for the specific insurance needs of our selected business.\u201d &#8211;\u00a0Agnes Koon, Chief Executive<\/span><\/h3>\n<\/blockquote>\n<p class=\"p2\">KSY\u2019s differences (Koon says) are;<\/p>\n<ul class=\"ol1\">\n<li class=\"li5\">Our priority is to look after customers\u2019 interest with care wholeheartedly in terms of their insurance needs and seeking the best insurance solutions.<\/li>\n<li class=\"li5\">Honesty &amp; Integrity are our core values \u2013 no compromise<\/li>\n<li class=\"li5\">Professionalism and high level of service standard<\/li>\n<li class=\"li5\">We listen to our customers<\/li>\n<li class=\"li5\">For annual renewable insurance, we always review customers\u2019 updated insurance needs and look for wider cover\/competitive market options from Hong Kong and\/or over the world<\/li>\n<li class=\"li5\">We provide added value services e.g. risk improvement recommendations, employees well being programme, rehabilitation and mediation advice<\/li>\n<li class=\"li5\">Compliance at laws, rules &amp; regulations and Enterprise Risk Management are our top management requirements at KSY for the company\u2019s sustainability<\/li>\n<\/ul>\n<div id=\"attachment_6073\" style=\"width: 1010px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-6073\" class=\"size-full wp-image-6073\" src=\"http:\/\/www.mediazone.com.hk\/hkmvc\/wp-content\/uploads\/2018\/01\/hkmvc18_KSY_group.jpg\" alt=\"\" width=\"1000\" height=\"815\" srcset=\"https:\/\/www.mediazone.com.hk\/hkmvc\/wp-content\/uploads\/2018\/01\/hkmvc18_KSY_group.jpg 1000w, https:\/\/www.mediazone.com.hk\/hkmvc\/wp-content\/uploads\/2018\/01\/hkmvc18_KSY_group-600x489.jpg 600w, https:\/\/www.mediazone.com.hk\/hkmvc\/wp-content\/uploads\/2018\/01\/hkmvc18_KSY_group-300x245.jpg 300w, https:\/\/www.mediazone.com.hk\/hkmvc\/wp-content\/uploads\/2018\/01\/hkmvc18_KSY_group-768x626.jpg 768w, https:\/\/www.mediazone.com.hk\/hkmvc\/wp-content\/uploads\/2018\/01\/hkmvc18_KSY_group-368x300.jpg 368w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><p id=\"caption-attachment-6073\" class=\"wp-caption-text\">KSY Guests of Honur celebrating its 25th anniversary.<\/p><\/div>\n<h3 class=\"p7\">Equipped to Serve<\/h3>\n<p class=\"p2\">\u201cWe are expanding in niche and specialty types of insurances. We always develop new platforms to cater for the specific insurance needs of our selected business. These are our main tenets of business;<\/p>\n<ul class=\"ol1\">\n<li class=\"li5\">Always stay ahead of customers\u2019 insurance needs and prepare products to fulfill their needs;<\/li>\n<li class=\"li5\">To provide added value services which are outside the box of insurance solutions;<\/li>\n<li class=\"li5\">Our expertise and experience are really unique in the market.<\/li>\n<li class=\"li5\">KSY has strong Corporate Social Responsibility<\/li>\n<li class=\"li5\">We are particularly high in the required standard of our services to clients<\/li>\n<li class=\"li5\">We also have specific focus in compliance of all Codes of Practice, Laws &amp; Regulations.\u201d<\/li>\n<\/ul>\n<p class=\"p8\">For additional information, please contact <b>info@ksyspeciality.com<\/b><\/p>\n<hr \/>\n<p>Hong Kong\u2019s Business Leaders share market and interest intelligence in the pages of HKMVC 2018<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Serving Asia\u2019s most discerning market, KSY SPECIALITY LTD looks beyond\u00a0traditional products and customer service axioms. Its dynamic Chief Executive AGNES KOON talks about the future. Ko Ying, founder and director of KSY Speciality Ltd, retired in 1992 from Asia Insurance Company Ltd as General Manager. He set up this broking company specialized in Jewellers\u2019 Block [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6072,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[298,58,193],"tags":[194],"class_list":["post-6071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hkmvc-2018","category-hkmvc-awards","category-insurance","tag-insurance","dropcap-y","no-lazy-placeholder"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Thinking as a Customer is the Key to Success | KSY SPECIALITY LTD - Mediazone&#039;s Hong Kong&#039;s Most Valuable Companies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Thinking as a Customer is the Key to Success | KSY SPECIALITY LTD - Mediazone&#039;s Hong Kong&#039;s Most Valuable Companies\" \/>\n<meta property=\"og:description\" content=\"Serving Asia\u2019s most discerning market, KSY SPECIALITY LTD looks beyond\u00a0traditional products and customer service axioms. Its dynamic Chief Executive AGNES KOON talks about the future. Ko Ying, founder and director of KSY Speciality Ltd, retired in 1992 from Asia Insurance Company Ltd as General Manager. He set up this broking company specialized in Jewellers\u2019 Block [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/\" \/>\n<meta property=\"og:site_name\" content=\"Mediazone&#039;s Hong Kong&#039;s Most Valuable Companies\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-09T06:20:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-05-16T02:30:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mediazone.com.hk\/hkmvc\/wp-content\/uploads\/2018\/01\/hkmvc18_KSY_agneskoon.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"hkmvc\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"hkmvc\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/\"},\"author\":{\"name\":\"hkmvc\",\"@id\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/#\/schema\/person\/a2e3f4f8e44042fc13de877c261dac86\"},\"headline\":\"Thinking as a Customer is the Key to Success | KSY SPECIALITY LTD\",\"datePublished\":\"2018-05-09T06:20:01+00:00\",\"dateModified\":\"2018-05-16T02:30:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/\"},\"wordCount\":548,\"publisher\":{\"@id\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/wp-content\/uploads\/2018\/01\/hkmvc18_KSY_agneskoon.jpg\",\"keywords\":[\"Insurance\"],\"articleSection\":[\"HKMVC 2018\",\"HKMVC Awards\",\"Insurance\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/\",\"url\":\"https:\/\/www.mediazone.com.hk\/hkmvc\/2018\/05\/09\/thinking-as-a-customer-is-the-key-to-success-ksy-speciality-ltd\/\",\"name\":\"Thinking as a Customer is the Key to Success | KSY SPECIALITY LTD - 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