{"id":8024,"date":"2019-02-25T10:58:47","date_gmt":"2019-02-25T02:58:47","guid":{"rendered":"http:\/\/www.mediazone.com.hk\/hkmvc\/?p=8024"},"modified":"2019-03-26T17:46:44","modified_gmt":"2019-03-26T09:46:44","slug":"consumer-power-ushers-in-new-era-of-change","status":"publish","type":"post","link":"https:\/\/www.mediazone.com.hk\/hkmvc\/2019\/02\/25\/consumer-power-ushers-in-new-era-of-change\/","title":{"rendered":"Consumer Power Ushers in New Era of Change"},"content":{"rendered":"\r\n

Tougher regulation, industry-wide competition, rising consumer awareness\u00a0and changing consumer demographics keep an industry in flux.\u00a0For the financial solutions customer, what promise does this year hold?\u00a0ARNOLD YEUNG, Chairman of AMG speaks.\u00a0<\/h2>\r\n\r\n\r\n
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ARNOLD YEUNG, Chairman of AMG.<\/p><\/div>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n

This year marks 20 years of what began as a sojourn into service for one of Hong Kong\u2019s sons of the soil. Arnold Yeung, Chairman of AMG began his journey from a small office in Sheung Wan \u2013 then a little-known name in the colossal world of finance. Today, AMG is probably the biggest independent financial services solutions provider in Hong Kong.\u00a0<\/p>\r\n\r\n\r\n\r\n

It is an achievement beyond admiration because Hong Kong is a small, demanding market with very long memory. Customers here are fairly still rooted in the traditional Chinese ways centered around referrals something that\u2019s worked well for an entrepreneur content to climb on merit.\u00a0<\/p>\r\n\r\n\r\n\r\n

\u201cTo offer solutions you need the passion to help your fellow human being. You have to think as if you were the customer! You have to treat your customer as you would like to be treated!\u201d – Arnold Yeung<\/em><\/h3>\r\n\r\n\r\n\r\n

In Whose Best Interest!<\/h3>\r\n\r\n\r\n\r\n

\u201cI\u2019ve been asked that question before,\u201d retorts Arnold Yeung. \u201cYou want to know if the products we offer are what the clients needs most. The answer is really quite simple. In our view, the customer has always been and will always remain, the real boss of AMG. It is the customer who has made us, it is the customer for whom we exist and it is the customer who will assure us our future. The market always outlives the industry. Secondly, we never present only one solution but at least a few options that best suit the customer\u2019s financial needs. We encourage customers to do their own due diligence as well. It is this approach and care to the clients that\u2019s made us the most preferred IFA and insurance broker in Hong Kong.\u201d\u00a0<\/p>\r\n\r\n\r\n\r\n

News & Trends<\/h3>\r\n\r\n\r\n\r\n

Previous industry misbehavior by some firms has attracted much regulation. While it is a step forward in industry-discipline and customer protection, it makes it harder for an increasingly competitive industry to thrive in a cost-heavy market.\u00a0<\/p>\r\n\r\n\r\n\r\n

On 26 June 2017, the new Insurance Authority formally took over from the Office of the Commissioner of Insurance as the industry\u2019s regulatory body.\u00a0<\/p>\r\n\r\n\r\n\r\n

The transition marks the blossoming to life of a seed planted back in 2010 when the first consultation paper on the subject was circulated, citing the need to modernise Hong Kong\u2019s insurance regulatory regime.<\/p>\r\n\r\n\r\n\r\n

The empowerment of the new Insurance Authority marks the end of a very long road. For the insurance industry, however, this is merely the end of the beginning. Insurers and insurance intermediaries operating in Hong Kong now face the challenge of implementing the changes needed to align their governance, practices and processes with the new requirements in the legislation.\u00a0<\/p>\r\n\r\n\r\n\r\n

\u201cThe new Insurance Ordinance and the new Insurance Authority mean the beginning of a period of greater regulatory change for the insurance industry at a time when it is going through change itself through the general embracement of technology,\u201d Yeung notes.\u00a0<\/p>\r\n\r\n\r\n\r\n

\u201cLegal practitioners have a key role to play in advising industry participants in this changing environment. Those market participants pro-active in addressing the necessary changes are the ones who will best adapt, survive and thrive,\u201d he adds.<\/p>\r\n\r\n\r\n\r\n

\u201cOver-regulation may impact the consumer negatively and rising costs to regulate may well find the consumer picking up the bill, eventually. A balance will need to be reached for intended growth, so crucial for Hong Kong, will be harder to achieve,\u201d stresses Yeung.\u00a0<\/p>\r\n\r\n\r\n\r\n

To Automate or Not?<\/h3>\r\n\r\n\r\n\r\n

Insurance companies have long since claimed it takes a human to understand a human. Now, this same lot are now preaching the \u2018amazing\u2019 uses of buying a tailor-made insurance product from a Robot called Penny or Jenny, Tom, Dick or Harry!\u00a0<\/p>\r\n\r\n\r\n\r\n

\u201cLike most personnel-intensive industries, the insurance sector is also facing a growing talent crunch,\u201d says Yeung.\u00a0<\/p>\r\n\r\n\r\n\r\n

\u201cSome service providers are experimenting with AI but my personal opinion is of course, it takes a human being to understand human being and explain the benefits of insurance. Insurance is about trust, relationships, understanding.\u201d<\/p>\r\n\r\n\r\n\r\n

\u201cAMG is not for a speculator or the punter. We mean risk management 1st, steady growth with a pragmatic sense of ADVENTURE.\u201d\u00a0– Arnold Yeung<\/em><\/h3>\r\n\r\n\r\n\r\n

Adding Value<\/h3>\r\n\r\n\r\n\r\n

Yeung says: \u201cInsurance is a financial service that fulfills a person\u2019s need but that person may have more than one need. To explore those needs you need to go beyond the \u2018sell-what-the-buyer-asks-for\u2019 transaction. In fact, the word transaction here is a sign of disrespect to both, the buyer and the seller.\u201d\u00a0<\/p>\r\n\r\n\r\n\r\n

\u201cNot everyone can carry out the work of promoting insurance. To offer solutions you need the passion to help your fellow human being. You have to think as you were the customer! You have to treat your customer as you would like to be treated!\u00a0<\/p>\r\n\r\n\r\n\r\n

Yeung says, \u201cat AMG we take a very close look at the kind of person we employ and customer dissatisfaction even its rarely occurs.\u201d\u00a0<\/p>\r\n\r\n\r\n\r\n

\u201cAs service providers we need to have an open window to customer\u2019s needs but who is going to let you look into their private lives if they don\u2019t trust you? Once you gain a person\u2019s trust, they confide in you, share their needs with you and that\u2019s where you are presented with more opportunity than you could imagine. We are still a very \u2018loyalty-conscious\u2019 market and just like we have family doctors and lawyers and bankers we also prefer one financial adviser to handle all our family\u2019s needs. This should be the goal of every insurance or financial adviser \u2013 to become a trusted \u2018go-to\u2019 source for all the family member\u2019s needs. To be a solutions provider and a friend at all times \u2013 good or bad. That\u2019s when you get referral business that you can build on.\u201d<\/p>\r\n\r\n\r\n\r\n

The Future is Now!<\/h3>\r\n\r\n\r\n\r\n

According to Yeung, from all setbacks come great opportunity. A industry veteran Yeung has been through financial tsunamis, political uncertainty, market changes, consumer trends etc. but remains a student, always watching, always learning.\u00a0<\/p>\r\n\r\n\r\n\r\n

\u201cAt AMG we don\u2019t just offer insurance to our retail and institutional clients. We cater to a wider range of financial needs than most people know. We are trusted because our approach is simple \u2013 we are only as good as our customers are successful. That\u2019s our philosophy. We are glocal \u2013 local and global in sense we understand local sensibilities and global opportunities. It must be known though that AMG is not for a speculator or the punter. We mean risk management 1st, steady growth with a pragmatic sense of adventure. This is our strength, our motto, our goal,\u201d concludes Yeung.\u00a0<\/p>\r\n\r\n\r\n\r\n

For additional information,\u00a0please visit www.amgwealth.com<\/a><\/strong><\/p>\r\n\r\n\r\n

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Hong Kong\u2019s Business Leaders share market and interest intelligence in the pages of HKMVC 2019<\/p>\r\n\r\n\r\n

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\"\"<\/figure>\r\n\r\n\r\n\r\n

\u5982\u6b32\u77e5\u6089\u66f4\u591a\u8cc7\u6599\uff0c\u8acb\u700f\u89bd: www.amgwealth.com<\/a><\/strong><\/p>\r\n","protected":false},"excerpt":{"rendered":"

Tougher regulation, industry-wide competition, rising consumer awareness\u00a0and changing consumer demographics keep an industry in flux.\u00a0For the financial solutions customer, what promise does this year hold?\u00a0ARNOLD YEUNG, Chairman of AMG speaks.\u00a0 This year marks 20 years of what began as a sojourn into service for one of Hong Kong\u2019s sons of the soil. Arnold Yeung, Chairman […]<\/p>\n","protected":false},"author":1,"featured_media":8034,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[255,70,402,193],"tags":[69,194,71],"class_list":["post-8024","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cover-story","category-finance","category-hkmvc-2019","category-insurance","tag-finance","tag-insurance","tag-investment","dropcap-y","no-lazy-placeholder"],"yoast_head":"\nConsumer Power Ushers in New Era of Change - Mediazone's Hong Kong's Most Valuable Companies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mediazone.com.hk\/hkmvc\/2019\/02\/25\/consumer-power-ushers-in-new-era-of-change\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Power Ushers in New Era of Change - Mediazone's Hong Kong's Most Valuable Companies\" \/>\n<meta property=\"og:description\" content=\"Tougher regulation, industry-wide competition, rising consumer awareness\u00a0and changing consumer demographics keep an industry in flux.\u00a0For the financial solutions customer, what promise does this year hold?\u00a0ARNOLD YEUNG, Chairman of AMG speaks.\u00a0 This year marks 20 years of what began as a sojourn into service for one of Hong Kong\u2019s sons of the soil. 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