{"id":8884,"date":"2019-09-13T12:35:19","date_gmt":"2019-09-13T04:35:19","guid":{"rendered":"http:\/\/www.mediazone.com.hk\/hkmvc\/?p=8884"},"modified":"2019-09-25T16:28:32","modified_gmt":"2019-09-25T08:28:32","slug":"the-soul-of-hospitality-in-the-heart-of-macau","status":"publish","type":"post","link":"https:\/\/www.mediazone.com.hk\/hkmvc\/2019\/09\/13\/the-soul-of-hospitality-in-the-heart-of-macau\/","title":{"rendered":"The Soul of Hospitality in the Heart of Macau"},"content":{"rendered":"

Awash with bling, Macau\u2019s new casinos boast dream hotels \u2013 rooms and suites that dare the imagination. Standing tall in a niche of its own is the uncompromising Mandarin Oriental, Macau, now led by General Manager CHRISTIAN DOLENC who explains why truly discerning guests stay faithful to Macau\u2019s hospitality icon of international repute. <\/span><\/h1>\n
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Christian Dolenc, General Manager of Mandarin Oriental, Macau.<\/p><\/div>\n

A midst changing times, Macau\u2019s plush and stately hotel glitters like a tall crystal in the summer sun and against a stunning backdrop of changing culture. The iconic Mandarin Oriental Hotel reaches to the sky like a monument of class, a statement, a unshakable rock of solidarity in the face of questionable change. Why questionable? Mandarin Oriental, Macau offers the perfect selection for travelers who chooses to stay in a non-gaming environment while still being near to international world-class casinos. Often with families, these travellers prefer a more nuanced 5-star hotel that delivers unbeatable value alongside luxury, caters to their discerning tastes and yet, offers that quintessential Macau spirit which they came for in the first place. The Mandarin Oriental, Macau hits the spot as the faithful know. To them the hotel remains an oasis of world-class comfort, one-stop-shop to enjoy creative international cuisine, an indescribably authentic (Forbes 5-star-winning) spa, gym and pool, 213 brilliantly appointed rooms and suites that offer breathtakingly views of a rapidly blossoming enclave.<\/p>\n

The hotel also features, a fine-dining restaurant, cutting-edge bar, high-tech meeting rooms and conference facilities, tailor-made to order. It sits a stone\u2019s throw away from one of Macau\u2019s largest shopping spaces too.<\/p>\n

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\u201cWe believe in team-work and that perfection is a journey, not a destination,\u201d<\/span> – <\/span>Christian Dolenc<\/h3>\n<\/blockquote>\n
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Mandarin Oriental Macau Deluxe Suite<\/p><\/div>\n

Art of Service<\/h3>\n
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Ocean Ballroom.<\/p><\/div>\n

\u201cWe enjoy a history of nurturing good professionals, people who find joy in self-less service,\u201d says recently appointed general manager Christian Dolenc. \u201cThe training and mentorship we offer, the opportunity to gain experience serving the top-most tier of local and international guests at home and abroad makes us a competitive choice for any hospitality professional with a will and heart to excel.\u201d<\/p>\n

Dolenc is a relatively young general manager, yet a seasoned hand that fate has led to this challenge.<\/p>\n

An out-of-the-box thinker, he is a people\u2019s person \u2013 suave, witty and pragmatic, he makes for an interesting leader. His team is eager to learn new ways to amaze the guests and to achieve that he will have to first amaze his team. He inspires, coaches, rewards and chides without fear or favour and it translates to guests\u2019 applause.<\/p>\n

The hotel aims to offer guest a distinctive Macanese experience incorporating culture, gastronomy and being the hub for discerning travelers.<\/p>\n

\u201cThey will go back and share their experience with friends, photos via social media and create new customers for this hotel and that is what we do well here \u2013 crafting the \u2018glocal experience\u2019. Giving them the best of global fare infused with their subtle local cultural tones,\u201d Dolenc explains.<\/p>\n

View to a Skill<\/h3>\n

A tour of the squeaky clean hotel starts from the Lobby Lounge (near The Mandarin Cake Shop) that boasts a picture of what appears to be a thousand flowers which seem to stay in bloom thanks to the raindrop-like lights that reach throughout the staircase taking you to the conference\/meeting\/business centre facilities on the first floor.<\/p>\n