Pragmatic expansion and a business model built to add value to customers is key to market share growth, says DIXON CHAN, Managing Director of ESA LOGISTICS Co. LTD

ESA Logistics (HK) Co., Ltd. was established in 1995 with its headquarters in Hong Kong. “During the initial years, our core business focused on sea and air freight forwarding between Hong Kong and mainland China. Thanks to the burgeoning trade activities in the region, our business expanded quickly with the setting up of branch and agent offices across the Mainland and in the Asia Pacific,” says Dixon Chan, Managing Director of ESA Logistics (HK) Co. Ltd.

ESA Logistics now boasts three self-owned warehouses with a combined storage space of 320,000 sq. ft., fitted with multi-stack racking system and special purpose storage space. Today, the number of vehicles in its fleet of local and cross-border trucks has grown to over 30. 

ESA Logistics’ Management Team

Open-Minded Philosophy

“The emergence of the mainland China economy has provided unprecedented opportunities for logistics service providers in Greater China over the last two decades,” says Chan. Capitalising on the market potential, ESA has positioned itself as a Third Party Logistics provider since 2006 and has grown from strength to strength over the last decade with an expanded portfolio of services, from sea and air freight forwarding, NVOCC consolidation to embrace husbandry agents, customs and brokerage, warehousing, local and cross-border trucking, retail distribution, value-added services, and special cargo arrangement.

“No business is too small, and it is with attentive services and great enthusiasm that we managed to retain old customers, while growing new ones. Staying alert to market trends and our management’s open-minded philosophy, have also enabled us to zero in into new business sectors and markets, thus creating new revenue streams and added opportunities for business synergies. We take pride in having the setup and capabilities of a sizeable service provider, yet we operate with the mindset of a small company – attentive, agile and always available.”

Service First, Profit Later

Chan explains: “Our early adoption of information technology solutions has enabled us to better streamline our operations, respond to customers needs and enquiries faster, and become more proactive and transparent in keeping customers informed with real-time data for which we have invested heavily on technology and set up our own IT department in perfecting our systems in enterprise resources planning and customer relationship management.”

As a forward-looking business, ESA has set sights on partnering with customers in the high technology and high value-adding sector, which is where the Chinese economy is heading from what used to be a labour-intensive manufacturing hub. “We set to develop a new line of business following the Vendor-Managed Inventory (VMI) model. ESA’s recent win of a multi-year contract for the relocation of production lines of a high-precision display manufacturer was a significant boost to us that we are on the right track.”

Relations Matter

“We believe in building and nurturing a long-term relationship with every customer of ours. We also believe that a business relationship will only flourish and become mutually beneficial when there is trust and respect. And to win the trust and respect from your customers, you would need to be accountable, transparent and proactive in what you do. We take pride in having right footed on this philosophy as we now have a considerable number of companies, including a global logistics firm and an international chemicals company, who have become our customers since our inception 21 years ago,” says Chan.

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